Privacy notice

This notice covers the guides, the problem checker and the email sign-up on this site.

What we collect

If you use the email box on a checker: your email address, and which likely causes you were shown, so we can send the right fix steps. We also count page views and clicks on install links in aggregate, without personal identifiers.

Why, and on what basis

To send the fix steps and a short follow-up series that you asked for. Your consent is the basis. We send one confirmation email first and nothing else until you confirm.

How long we keep it

An address that was never confirmed is deleted after seven days, together with the confirmation email we kept. A confirmed address is kept while you are subscribed. When you unsubscribe, the address is erased from our records right away, including the message history, and only a one-way fingerprint is kept so we can honour your opt-out. The email delivery service keeps its own delivery logs under its own retention rules.

Who sees it

SoftArchium, and the email delivery service that sends the messages for us.

Your rights

You can unsubscribe in one click from any email, and you can ask us to access, correct or erase your data by replying to any email.